ITIL Service Operation (SO) ensures that the strategy requirements which service design used to design the new or changed service and transition moved into the live environment are realized by delivery of live services in the service operation stage.
The purpose of this course is to help you gain detailed knowledge on industry practices in service management as documented in the ITIL Service Operation publication.
Who should go for this course?
The Service Operation certification would suit candidates in the following roles:
IT Operations Manager
Service Desk and Incident Manager